Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with NIVA. Please review the details below regarding our shipping process.

Order Processing

All orders are processed and dispatched within 2 days of being placed (excluding weekends and public holidays). You will receive a confirmation email/SMS once your order has been dispatched, along with tracking details.

Delivery Timelines

For ready-to-dispatch items, delivery typically takes 4-7 days within India, depending on your location. Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, or other circumstances beyond our control.

Shipping Charges

Every order has shipping charge according to the customer's location which will be calculated at checkout.

Serviceable Locations

We currently ship across India. 

Order Tracking

Once your order is dispatched, you'll receive a tracking link via email/SMS to monitor your shipment's status in real time.

Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please reach out to us via our contact page and we'll help track down your shipment.

Damaged Items During Transit

If your order arrives damaged, please refer to our Return & Refund Policy. A clear unboxing video is required to process any replacement claim.

Contact Us

For any shipping-related questions, please reach out via our contact page.