Privacy policy

Last updated: July 2026

At NIVA, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you visit our store or place an order, we may collect:

  • Personal details such as your name, email address, phone number, and shipping/billing address
  • Order information, including items purchased, payment details (processed securely via our payment partners), and order history
  • Device and usage information, such as IP address, browser type, and browsing behavior on our site (via cookies and similar technologies)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and replacement claims for damaged items
  • Communicate with you about your order, including confirmations, shipping updates, and customer support
  • Send promotional emails or offers, if you've opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain the security of our store

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as needed to operate our business, such as:

  • Payment processors, to securely handle transactions
  • Shipping and logistics partners, to deliver your orders
  • Service providers who help us run our store (e.g., Shopify, email marketing tools)

These third parties are only given the information necessary to perform their services and are required to keep it confidential.

Cookies

Our store uses cookies to enhance your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us through our contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please reach out via our contact page.